VitalLife achieves GHA’s Certification for Excellence in medical travel patient experience


Global Healthcare Accreditation (GHA) was established with the goal of enhancing the patient experience for medical travelers across the entire Medical Travel Care Continuum. GHA granted VitalLife, a subsidiary of Bumrungrad Hospital, Certification for Excellence in Medical Travel Patient Experience in 2022 at Palm Beach, Florida, USA.


The value for hospitals and clinics that achieve certification includes:

  • Implementing best practices as a foundation for an efficient and productive medical travel program;
  • Validating the quality and performance of the medical travel program regarding patient experience and sustainable business practices;
  • Increasing visibility to international patients and buyers;
  • Enhancing the patient experience across the organization’s Medical Travel Care Continuum;
  • Demonstrating commitment to excellence in the management and delivery of medical travel services.


Renée-Marie Stephano, GHA’s Interim Chief Executive Officer stated, "The patient experience is a key factor of a healthcare provider's ability to attract and retain patients.  When patients trust providers, they develop a stronger sense of loyalty to the organisation.  GHA's Certification for Excellence in Medial Travel Patient Experience assists organisations in builing patient trust, by demonstrating that the organization has implemented procedures and protocols that meet the unique needs and expections of travelling patients."  We congratulate VitalLife Scientific Wellness Center, one of the region’s premier wellness centers, for achieving GHA Certification for Excellence and for its commitment to supporting the needs of medical and wellness tourism patients.”


Dr. Narinthorn Surasinthon, Chief Operating Officer at VitalLife adds, “All procedures and treatments offered by VitalLife are supported by evidence-based medicine. This allows us to provide our patients with precise and effective medical treatments that are fully personalized to their unique physical and mental characteristics. We chose GHA’s Certification for Excellence in Medical Travel Patient Experience as it demonstrates to international patients that we are committed to ensuring their satisfaction and well-being at every contact point along the patient journey.”

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