Opensignal unveils Thailand Mobile Network Experience Report, May 2022

Opensignal unveils Thailand Mobile Network Experience Report  May 2022 found that this time around, AIS secures a clean sweep of 5G awards. The operator wins outright all five of the available 5G Experience awards: 5G Video Experience, 5G Games Experience, 5G Voice App Experience, 5G Download Speed and 5G Upload Speed. On top of that, AIS outright wins the two Coverage awards that measure the extent of 5G networks — 5G Availability and 5G Reach. This means AIS scored seven out of its 11 outright wins in 5G categories, often with sizable winning margins over its rivals.


Opensignal Awards Table



AIS triumphs in download speed awards, while TrueMove H takes home Upload Speed Experience

Our users saw the fastest average overall and 5G download speeds on AIS’s network. The operator wins overall Download Speed Experience with a score of 19.4 Mbps — 1.7 Mbps (9.7%) ahead of second-placed TrueMove H. AIS also wins the 5G Download Speed Experience award, clocking in at 180.3 Mbps and commanding an impressive lead of 57.4 Mbps (46.7%) over the runner-up TrueMove H. DTAC lagged behind its rivals, with a 5G Download Speed score of 25.7 Mbps. AIS also wins the 5G Upload Speed Experience award with a score of 27.7 Mbps. However, it was on TrueMove H’s network that our users saw the fastest overall upload speeds in Thailand (8.2 Mbps).


TrueMove H wins overall Video Experience, but AIS saw a significant uplift in video services on its 5G network

TrueMove H secures its second outright win in this analysis for Video Experience, leading with a score of 42.8 points, 0.9 points ahead of DTAC. Both operators placed in the Fair (40-55) category. AIS comes third, 5.1 points behind the winner, and rated as Poor (under 40). However, our users on this operator saw a substantial uplift in video quality on the 5G network. This led to a score of 74.1 points in 5G Video Experience — just 0.9 points shy of an Excellent rating (75 or above).


DTAC wins its only award outright in Core Consistent Quality

AIS wins Excellent Consistent Quality, with a score of 60.9%. This score reflects the percentage of users’ tests on operator networks meeting the minimum recommended performance thresholds to watch HD video, complete group video conference calls and play games. However, DTAC triumphs in Core Consistent Quality with a score of 86.5% — marking it its only outright victory this time around. Core Consistent Quality measures the percentage of users’ tests that met the minimum recommended performance thresholds for lower performance applications including SD video, voice calls and web browsing.


AIS reigns supreme in the games and voice app awards

AIS comes on top in both overall and 5G categories of Games Experience and Voice App Experience, winning all four awards outright. The results in these experiential categories show how 5G services can improve users’ mobile network experience. In Games Experience, AIS placed in the Fair category (65-75), while DTAC and TrueMove H rated Poor (40-65). However, all operators placed in the Good category (75-85) in 5G Games Experience. Similarly for 5G Voice App Experience, all operators rated as Good (80-87), higher than how they rated in the overall Voice App Experience.


All operators tie for Availability, but AIS takes home both 5G extent awards

All three Thailand’s operators — AIS, DTAC and TrueMove H are in a statistical tie for the Availability award, with scores over 99% — which is the only joint win observed in this report. However, AIS wins both 5G Availability and 5G Reach awards outright. Looking at 5G Availability, our users on AIS’s network had an active 5G connection for nearly for a quarter of the time — 2.8 percentage points more than what our users on TrueMove H’s network experienced. In terms of 5G Reach, our AIS users connected to 5G in more than five out of 10 locations they visited.


Regional Analysis:

Across seven regions of Thailand and five overall experience awards, AIS collects 22 sole and three shared wins out of 35 awards available — including clean sweeps across all regions in Games Experience and Voice App Experience. In both these categories, we observed the highest score in the country in Bangkok Metropolis on AIS’s network — 76.4 points in Games Experience and 80.4 points in Voice App Experience.


Opensignal Awards Table by regional analysis



The full analysis and insights can be found here:

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