State of SecOps: Thailand braces against phishing, ransomware surge and alert fatigue

(L) Dr. Rattipong Putthacharoen, Senior Manager, Systems Engineering, (R) Pakthapa Chatkomes, Country Manager, Fortinet Thailand
(L) Dr. Rattipong Putthacharoen, Senior Manager, Systems Engineering, (R) Pakthapa Chatkomes, Country Manager, Fortinet Thailand

Fortinet®, the global cybersecurity leader driving the convergence of networking and security, has revealed the outcomes of a new survey conducted by IDC on the state of Security Operations (SecOps) in the Asia-Pacific region. The survey, commissioned by Fortinet, provides valuable insights into the current SecOps landscape, emphasizing the role of Artificial Intelligence (AI) and automation.


It explores various aspects, including prevalent security practices, attack frequency and impact, detection and response times, alert fatigue, the status, and impact of automation in SecOps workflows, and challenges related to skill development within the SecOps domain. Key findings from Thailand Survey include:


Current Security Challenges: Threats and Team Readiness


·Most Common Cyber Threats: Phishing and Identity Theft is the predominant cyber threat in Thailand, with approximately 50% of organizations ranking it as their top concern. The top five threats include phishing, identity theft, ransomware, unpatched vulnerabilities, and IOT-Based attacks, with the threat landscape varying by country.

·Ransomware Surge: Ransomware incidents have doubled across Thailand, with 56% of organizations reporting at least a 2X increase in 2023, compared to 2022. Phishing and malware are the primary attack vectors. Other significant vectors include social engineering attacks, insider threats, and zero-day exploits.

·Insider Threats and Remote Work: 80% of the respondents feel that Remote work has led to an increase in insider threat incidents. Insufficient training, lack of employee care, and inadequate communication contribute to this surge, emphasizing the need to address human factors in cybersecurity.

·Resourcing IT Security Teams: Just 50% of businesses across Asia have dedicated IT resources for security teams. This augments the challenges faced by organizations in strengthening their security measures.

·Impact of Emerging Technologies: Hybrid work, AI, and IT/OT system convergence pose significant challenges. Cloud technology adoption emerges as a primary challenge, impacting organizational vulnerability to cyber threats.


SecOps SOS: Struggles with Alert Fatigue and Threat Containment


·Threat Containment and Preparedness: Approximately half (52%) of the surveyed organizations express concerns about being underequipped for threat containment. This dissatisfaction highlights the critical need for enhancing cybersecurity capabilities to effectively counter evolving cyber threats. Alarmingly, three out of four organizations do not conduct regular risk assessments, exacerbating the challenge of timely threat detection.

·Alert Fatigue: More than 50% of surveyed enterprises experience an average of 221 incidents per day and 2 out of 5 enterprises grapple with over 500 incidents daily, leading to alert fatigue. The top two alerts faced are malware or virus detections and accounts lockouts, highlighting the imperative for targeted training on awareness. Additionally, suspicious emails (phishing), suspicious user behaviour and multiple failed login attempts contribute to alert fatigue.

·Workload and Time Constraints: On average, there is only one SecOps professional for every 219 employees, each of whom manages about 35 alerts daily. This workload places significant pressure on cybersecurity professionals, allowing them approximately 14 minutes to address each alert within an 8-hour workday. The time constraint underscores the necessity for efficient processes, automation, and prioritization to effectively manage the workload.

·False Positives and Response Time: The challenge of false positives persists, with 60% of respondents noting that at least 25% of the alerts they receive are false positives with email security alerts/phishing, traffic spike alerts and user account lockout alerts being the top contributors.

·Skills Development: 98% of respondents find it challenging to keep their team's skills updated with the rapidly changing threat landscape. Survey respondents prioritize the ability to automate (62%) as a key skill for Security Operations Centre (SOC) teams, highlighting the growing importance of automation in cybersecurity. This, along with the ability to multi-task and critical thinking, underscores the evolving skill set needed in the face of dynamic cyber threats.


Automation in SecOps: Current Adoption and Future Possibilities


·High Adoption, and Untapped Potential: A significant majority (96%) of organizations have embraced automation and orchestration tools in their security operations, underscoring the widespread recognition of their value in fortifying cybersecurity strategies. Despite the prevalent adoption of automation tools, the survey suggests that organizations have yet to fully harness the complete potential of these technologies. Opportunities for improvement are identified in areas such as streaming response triage, incident containment, remediation, recovery, and threat containment.

·Productivity Gains: Notably, around 93% of respondents have experienced significant productivity gains, with at least a 25% improvement in incident detection times attributed to automation.

·Future Plans and focus areas for Optimization: Organizations are actively pursuing the optimization of automation processes to establish a more streamlined cybersecurity framework. Looking ahead, 100% of organizations across Asia-Pacific express their intent to implement automation and orchestration tools within the next 12 months. Strategically, organizations are focusing on leveraging automation tools to streamline response triage, accelerate incident containment, and minimize recovery time.


Beyond Threats: SecOps Preparedness and Future Priorities


·Faster Threat Detection and Response takes centre stage: Organizations recognize the pivotal role of automation in enabling rapid and efficient detection and response to cyber threats, reflecting a proactive approach in bolstering their security resilience. Survey results highlight that 70.7% of organizations across Asia-pacific prioritized faster threat detection, while 58.5% seek to increase overall threat detection capabilities through automation.

·Holistic Automation for Enhanced Security Operations: Over 50% of respondents say that the top areas for automation include maximizing visibility, automated responses, and threat intelligence, and optimizing the operational efficiency of existing security resources and intelligence. The emphasis on holistic automation signifies a comprehensive approach to security operations, incorporating intelligence optimization and automated responses. This approach aims to improve overall efficiency, visibility, and intelligence utilization amidst dynamic cybersecurity challenges.

·Future Security Operations Priorities: Organizations are gearing up to prioritize security operations investments in the next 12 months. The top five priorities include boosting network and endpoint security, empowering staff cyber awareness, elevating threat hunting and response, updating critical systems, and performing security audits. These priorities align with the evolving threat landscape and underscore the strategic focus on comprehensive cybersecurity measures.