Documents take on new meaning in digital era

FUJI XEROX (Thailand) has stepped up its effort to help customers digitally transform their document management by using artificial intelligence (AI), cloud computing and robotic processing automation (RPA) tools, according to Kitikorn Nongsawat, head of business operations.

He said a key company strategy for 2019 is to combine machine intelligence and human intelligence to boost customers’ productivity and efficiency as far as their document solutions are concerned.


A long-established leader in copying and document solutions, Fuji Xerox has turned to the “smart work innovation” concept to help implement the government’s policy for Thailand 4.0 and Asean Industrial 4.0.

In practice, customers can integrate printing and document |management solutions by using AI, cloud and RPA tools in their workflow. For example, RPA is suitable for routine document and other office works, freeing employees to work on more value-added and analytical tasks.

Unlike human workers, RPA works around the clock seven days a week for routine accounting, procurement, human resources and other works – suitable for manufacturing, banking, insurance and other sectors.

Kitikorn said the RPA tool also helps reduce human errors in redundant tasks, with one RPA system capable of replacing 6-8 human workers for routine component of work.

RPA is already used by leading automotive companies in Thailand, resulting in higher productivity and faster turn-around time for many routine tasks including parts procurement, payroll and HR management.

In the automotive industry, RPA for example, can automatically order parts and components from suppliers as soon inventory becomes depleted, which is more efficient than are human workers.

In the insurance sector, RPA is also used in automatically processing hundreds of thousands of claims with fewer errors.

The Thai Revenue Department has also encouraged businesses and industries to upgrade their electronic tax-payment system, but the measure is not yet mandatory.

On a voluntary basis, less than 10 per cent of Thailand’s 400,000 enterprises have so far adopted the e-tax platform. By law, businesses are required to keep their tax records for a period of 5-7 years, resulting in an enormous volume of tax paper records.

The next step is to use the comprehensive e-tax on-cloud platform in which the Revenue Department can access taxpayers’ electronic records, instead of paper records on back tax payments.

Kitikorn said the comprehensive e-tax platform covering e-invoices, original digital copies and other features involving online and offline business transactions should figure prominently in the Thailand 4.0 initiative to digitalise the economy.

He said the Revenue Department should consider making the comprehensive e-tax platform mandatory soon so as to accelerate the digital transformation process.

With secured and affordable cloud-based computing facilities and storage, the challenges of managing and storing countless paper tax records can be tackled effectively.

With original digital copies, Revenue Department’s officials can retrieve the records on screen so it will not be necessary for taxpayers to keep paper records for a period of up to 5-7 years, easing the burden on storage and management.

Electronic Transaction Development Agency should also help boost business awareness about the comprehensive e-tax platform, he said. 

Security, user friendliness and availability of sophisticated hardware and software are the pre-requisites for the successful digital transformation process.

Regarding hardware, the latest generation of machines, for example, have multiple functions for scanning, printing, and copying, as well as the optical character recognition (OCR) feature to extract texts, capture and search for specific content.

To prevent unauthorised access, all data on cloud storage facilities are encrypted, he said.

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